Our House Rules

The following House Rules have been prepared to help you make the most of Stepping Stones Natural Health Care. Please take a few moments to review them...

Cancellations / Rescheduling

In order to provide you and others with excellent customer service we operate a 24 hour cancellation / rescheduling policy. As you can appreciate, our therapists turn away clients to hold your appointment, hence any cancellations / rescheduling with less than 24 hour notice (or no-shows) will result in a cancellation fee (or where applicable will void your voucher).

Late Arrivals

Please try to arrive 10 minutes before your appointment. This will give you plenty of time to check in, fill out any necessary forms and enjoy our delicious herbal teas. As a courtesy to our next client, each of our appointments finishes exactly on time.

We are sympathetic that sometimes being late is outside of your control. At the discretion of both our therapist and Stepping Stones we will try to accommodate your full appointment time. However, where this is not feasible we will always do our very best to perform the most complete treatment possible in the time remaining.

Personal Belongings

Please kindly keep all personal belongings with you at all times. Please be advised that Stepping Stones Natural Health Care will not accept liability for the loss, damage or theft of any personal belongings.

Ambience & Etiquette 

To help us maintain a tranquil ambience and in respect of other appointments, please kindly maintain conversations at a considerate volume. Please be advised that we have a zero tolerance policy regarding any form of physical or sexual harassment and any such incidents will be immediately reported to the appropriate authorities.

Our Gift Card Policy

Your gift card may be used for any goods or services from any of our Stepping Stones clinics. Please treat the gift card as if it were cash as the balance cannot be returned to you if lost, stolen or damaged. The card balance cannot be exchanged for cash. The value of this gift card expires if not used within 12 months. Use of the gift card constitutes acceptance of these terms and conditions. 

Our Standard Terms & Conditions

Unless otherwise stated: All offers are subject to availability and the discretion of the clinic. They cannot be used in conjunction with any other offers and discounts. No cash alternative or change given on vouchers. Standard cancellation and late arrival policies apply. Offers are valid for the introductory session only and cannot be used for or as part of on-going courses.